Businesses are more reliant on the IT infrastructure than ever before and cannot afford any downtime, either caused by performance degradation or security issues, as the same is directly proportional to revenue losses. Thus, it is of utmost importance to have the infrastructure assessed from an external view point in addition to any internal assessments.
IT Assessments are fact-based, holistic approach for measuring expectations and perceptions of IT relative to capabilities, resources, vulnerabilities, and internal IT priorities. Qualitative and quantitative measurements of IT performance, organization and staff, business alignment, user communication, risk management, and opportunities for improvement and efficiencies are some of the outcomes of an IT Assessment.
IT assessments are valuable when:
- There is a new CIO or senior IT executive
- The company has had a major outage and is questioning the abilities of their IT organization
- The IT department is constantly “fighting fires,” everyone is fatigued, and new initiatives are not moving forward
- Regulatory needs are not being met
- Customers are expressing concern over the reliability of business deliverables dependent upon technology
- Limited use of IT Governance as a means of continuous improvement
Interviews provide qualitative data to better understand user, executive, and IT expectations. Consensus around expectations forms the basis for measurement of deliverables.
Quantitative dashboards establish baselines allowing IT organizations to establish measurable goals and demonstrate success in meeting those goals.